Trade Terms & Conditions

Complete English Kitchens Ltd
Unit 6
Stepfield, Witham
Essex, CM8 3BY

1 Interpretation

The definitions in this condition apply in the terms and conditions set out in this document:

Bribery Laws means the Bribery Act 2010 and all other applicable UK legislation, statutory instruments and regulations in relation to bribery or corruption.

Cancellation Period shall have the meaning given in condition.

CDM Regulations means the Construction Design and Management Regulations 2015.

Contract the contract between the Supplier and the Customer for the sale and purchase of the Products in accordance with these Conditions.

Control means the beneficial ownership of more than 50% of the issued share capital of a company or the legal power to direct or cause the direction of the management of the company and the expression change of control shall be construed accordingly.

Controller shall have the meaning given in applicable Data Protection Laws from time to time. Customer or You means the purchaser of the Products.

Data Protection Laws means, as binding on either party: the General Data Protection Regulation, Regulation (EU) 2016/679, the Data Protection Act 2018, any laws which implement any such laws; and any laws that replace, extend, re-enact, consolidate or amend any of the foregoing.

End User means your customer and the ultimate user of our Products.

Force Majeure Events shall have the meaning given in condition.

Products the products that we are selling to You as detailed in the Order.

Order your order for the Products as set out in the order form.

Order Summary shall have the meaning set out in condition.

Processor has the meaning given to it in applicable Data Protection Laws from time to time.Protected Data means Personal Data received from or on behalf of the Customer in connectionwith the performance of the Supplier’s obligations under the Contract.

Sub-Processor means any agent, subcontractor or other third party (excluding its employees) engaged by the Supplier for carrying out any processing activities on behalf of the Customer in respect of the Protected Data.

Supplier or us means Complete English Kitchens a company registered in England and Wales (No. 6626195) and whose address is Unit 6, Stepfield, Witham, Essex, CM8 3BY.

Terms the terms and conditions set out in this document. Writing or written includes faxes and email.

Construction

In these Terms, the following rules apply:

A person includes a natural person, corporate or unincorporated body (whether or not having
separate legal personality).
A reference to a party includes its personal representatives, successors or permitted assigns.
A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted.
A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
A reference to writing or written includes emails.

2 Your contract

These Terms and the Order are considered by us to set out the whole agreement between You and us for the sale of the Products. These Terms apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of the Supplier which is not set out in the Contract.

Please read these Terms carefully and check that the details in the Terms and on the Order are complete and accurate (in particular your specifications/requirements, measurements, plans and layouts in accordance with which the Products will be manufactured) before entering into the Contract. The Order constitutes an offer by You to enter into a binding Contract, which we are free to accept or decline at our absolute discretion.

The Order shall be deemed to be accepted, and the Contract shall come into force when: we issue You with written acceptance of your Order (Order Summary) whether in our store or otherwise and confirm to You that this has been verified by our internal checking procedures; or we notify You that the Products are ready, whichever is the earlier.

Any quotation for the Products is given on the basis that a binding Contract shall only come into existence in accordance with condition 2. a quotation shall be valid for a period of 3 months from its date of issue, unless we notify You in writing that we have withdrawn it during this period.

Any quotation issued subject to a promotional offer will be valid for a period of 3 months from its date of issue or, if sooner, on the expiry of the promotional offer. We shall assign an order number to your Order and inform You of it in the Order Summary. Please quote the order number in all subsequent correspondence with us relating to the Order.

All our Products, except our kitchen accessories and appliances are made to your order using the measurements, plans, specifications, choices and details You have provided to us. For the purposes of these Terms:

When referring to all our products we will use the definition “Products”; and When referring specifically to products which are made to your Order we will use the definition “Bespoke Products”.

For Bespoke Products we rely on the measurements, plans, specifications, choices and details You supply to us and You must therefore check that they are accurate and correct. Please also check that all Products listed on the Order Summary are the correct model and specification. This is your responsibility even if we have attended the End User’s premises prior to your Order being placed. You can find information on how to measure in store or by contacting us on 01376 512850.

We offer a home measure service to End Users where we will take measurements of the End User’s premises. This is not a survey, nor does it constitute any assumption of responsibility for preparing designs in connection with your transaction with the End User. It is your responsibility to check that these measurements are correct and we will have no liability to You for inaccurate measurements.

Any samples, drawings, descriptions or advertising we issue, and any descriptions or illustrations contained in our catalogues or brochures, are issued or published solely to provide You with an approximate idea of the Products they describe. They do not form part of the contract between You and us or any other contract between You and us for the sale of the Products. We have taken care to describe and show Products as accurately as possible. Despite this, slight variations in Products may occur for example colours and textures may vary between different batches of production.

If any of these Terms are inconsistent with any term of the Order Summary, the Order shall prevail. We have the right to revise and amend these Terms from time to time to reflect any changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and terms in force at the time that the Contract is formed, unless any change to those policies or these Terms is required by law or government or regulatory authority (in which case, it will apply to Orders You have previously placed that we have not yet fulfilled). If we have to revise these terms after your Contract is signed, we will notify You in writing and You can choose to cancel the contract in accordance with condition 3.

You acknowledge that You will be responsible for ensuring that the Products are properly installed and shall assume responsibility for the roles of the “Client”, the “Principal Contractor” and “Principal Designer” under the CDM Regulations.

When You open a trade account with us, we shall be entitled at any time to ask for identity documents relating to You or, if You are a company or a limited liability partnership, any director, designated member or other person which has Control of You in order to complete our internal anti-fraud checks. It is Your responsibility to notify Us of a change of Control or a change of directors or designated members as soon as possible.

3 Cancellation

We will allow You to cancel or change your Order at any time up until 28 days before the delivery date agreed at the time of placing your Order (the “Cancellation Period”). Where the change means a change in the total price of your Order, We will notify You of the amended price in writing. After the Cancellation Period has expired, You will not be able to cancel or change your Order for Products because production of your Order will have commenced.

If You wish to add Products to your Order after the expiry of the Cancellation Period such additions may, at our discretion, be regarded as a new and separate Order with different
delivery times and separate delivery charges.

To cancel or change your Order during the Cancellation Period You must provide a written notice of your cancellation or amendment to Complete English Kitchens Ltd, Unit 6, Stepfield, Witham, Essex, CM8 3BY. If You cancel in accordance with this condition we will issue You a full refund within 30 days of receipt of your cancellation.

You may correct any errors You make during the Cancellation Period but we will not accept changes to or cancellation of your Order after the expiry of the Cancellation Period.

We will issue a full refund of all sums paid for Orders for Products which were cancelled during the Cancellation Period.

4 The Products

How to tell us about problems

If You have any questions or complaints about the Products, please contact us. You can telephone our customer service team at using the contact details in condition 23. We warrant that on delivery and for 12 months following the date of delivery, that any Products purchased from us:

Are of satisfactory quality within the meaning of the Sale of Goods Act 1979;
Are fit for all the purposes for which products of the kind are commonly supplied;
Are free from material defects in design, material and workmanship;
Comply with all applicable statutory and regulatory requirements for selling the Products in the United Kingdom; and

Conform in all material respects with their description and/or the manufacturer’s specification subject to any qualification or representation contained in the brochures, advertisements or other documentation including but not limited to these Terms.

Where we are not the manufacturer of the Products, we shall endeavour to transfer to You the benefit of any warranty or guarantee given to us.

The warranties set out above do not apply to any defect in the Products arising from fair wear and tear, willful damage, accident, negligence by You or any third party, if You use the Products in a way that we do not recommend, your failure to follow our instructions, or any deviation from the plan which we provide, or other alteration or repair You carry out without our prior written approval.

The Supplier gives no warranty and makes no representations in relation to the Products; and shall have no liability for their failure to comply any other warranties and conditions (including the conditions implied ss 13–15 of the Sale of Goods Act 1979), whether express or implied by statute, common law or otherwise are excluded to the extent permitted.

We will take reasonable steps to pack the Products properly and to ensure that You receive your Order in good condition.

These Terms apply to any repaired or replacement Products we supply to You in the unlikely event that the original Products are faulty or do not otherwise conform with these Terms.

5 Defective Products and returns

In the unlikely event that the Products do not conform with the warranties set out in condition 4
Subject to condition 5, if:

You give us notice in writing during the warranty period within a reasonable time of discovery that some or all of the Products do not comply with the warranties set out in condition 4.;

We are given a reasonable opportunity of examining such Products; and

You (if asked to do so by us) return such Products to us at our cost, We shall, at our option, repair or replace the defective Products, or refund the price of the defective Products.

We shall not be liable for Products’ failure to comply with the warranties set out in condition 4 in any of the following events:

You or the End User make any further use of such Products after giving notice in accordance with condition 5.;

The defect arises because You or the End User failed to follow our oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Products;

The defect arises as a result of us following any drawing, design or specification supplied by
You;

You or the End User alter or repair such Products without our consent;

The defect arises as a result of fair wear and tear, willful damage, negligence, or abnormal storage or working conditions; or

The Products differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

Except as provided in this condition 5, we shall have no liability to You in respect of the
Products ‘ failure to comply with the warranties set out in condition 4.

These Terms will apply to any repaired or replacement Products we supply to You. You must notify us of your intention to return any Product before returning it. This can be done by emailing us at info@cekkitchens.com. All returns must be made to our nominated premises within the United Kingdom (mainland). If You fail to return the Products upon our request, we may charge You the direct costs of the recovery of the Products.

6 Your warranties to us

Upon placing an Order with us, You warrant and undertake to us that:

You have verified the measurements, plans, specifications, choices and details that You supply to us and that they are accurate and correct;
Any contact details for the End User and the delivery address which have been provided to us are accurate;
You have the requisite authority to place the Order;
You have made the End User aware of the Order and delivery process and particularly the requirements under conditions 7.
You have made the End User aware that You are not our employee, agent, sub- contractor or representative.

7 Delivery

Unless we otherwise notify You in your Order and subject to condition 7, we or our delivery agent will use reasonable efforts to deliver the Products You have ordered within 30 days of the date of the Order Summary or by the delivery date agreed at the time of the Order. Any dates given for delivery are approximate only. Any time for delivery is not of the essence. Delivery will be made to the United Kingdom (mainland only) Our delivery support team or our delivery agent will contact You to arrange delivery. You will receive at least 24 hours’ notice of the delivery date and on the day prior to delivery You will receive notice of when your delivery will be made in the morning or the afternoon.

We will take reasonable steps to deliver in accordance with condition 7. or as otherwise agreed between us in writing. However, occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. We will let You know if we become aware of an unexpected delay and will arrange a new delivery date with You. Unfortunately we do not deliver to addresses outside the UK. Delivery routes are determined in advance. If You request a change of date after your contract has been signed, an administration charge of £150 will be payable.

If we have not contacted You to arrange delivery within 30 days of the Order Confirmation You may contact our delivery support team to request that delivery must be made within seven days of your request, and subject to us both agreeing a suitable delivery date and to You complying with conditions 7. And we shall ensure delivery is made within seven days of your request.

Where You request delivery to be made on a date which is more than 60 days after the Order Summary date we reserve the right to change the price of the Products and we will notify You if we do. If You are unhappy with this change You may cancel the Order provided that You do so within seven days of being notified of the price change.

Delivery of the Order shall be completed when we deliver the Products to You at the address stated on the Order.

If You fail to take delivery of an Order, then, except where this failure is caused by our failure to comply with these Terms: We will store the Products until delivery takes place and may charge You £20 per item of Product per day to cover expenses and insurance;

We shall have no liability to You for late delivery; and We will charge You our standard delivery charge for any subsequent attempts we may make to deliver the Products.

If You have not taken delivery of the Products within 30 days of our first attempt to deliver the Order, we may, after giving You reasonable prior notice in writing, resell or otherwise dispose of part or all of the Products.

If we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we will deliver the Order in instalments. We will not charge You extra delivery costs for this. If You ask us to deliver the Order in instalments, we may charge You extra delivery costs. Each instalment shall constitute a separate contract. If we are late delivering an instalment or one instalment is faulty, that will not entitle You to cancel any other instalment.

You must ensure that You, the End User or a nominated representative over the age of 18 is present at the designated delivery time and location to accept and sign for the delivery of Products. There must be two people over the age of 18 to unload all the products from the back of our vehicle. If there aren’t 2 people to unload the vehicle then we may return as a failed delivery and a re-delivery charge will of £150 will occur. We reserve the right to ask for identification in order to verify that an individual is authorised to accept the Order.

You must promptly (and before making arrangements for installation) check the delivery and report any discrepancies between the delivery and the Order in writing. You agree that our delivery staff/agents may take photographs of the Products on delivery as evidence that they have been delivered and as to their condition on delivery.

You must inspect the Products upon delivery and before installation commences. If the Products do not arrive on the delivery date or are damaged on arrival, You must report it to us within 72 hours of delivery date or intended delivery date. We may not accept any claims submitted after this period.

You must ensure that our delivery staff and/or agents and their vehicles have a clear and safe means of access to the delivery address. You must ensure that You or the End User clears a suitable space for delivery (at least 3m x 2m) which is watertight and free of all valuable and breakable items. Please note that all deliveries must be made to the inside of a dwelling or secure outbuilding and we are not able to make curbside deliveries. If we attempt delivery but are unable to complete it then we will treat it as a failed delivery and store the Products at your cost (in accordance with condition 7.) until the access is clear and safe if You do not comply with this obligation. A redelivery charge of £150 will also be payable.

We shall not take any responsibility for damage, accident or lose whilst carrying out the delivery to You, the End User, at the address confirmed on the order.

8 Risk and title

The Products will be at your risk from the time of delivery to the address stated on your Order Confirmation.

Ownership of the Products will only pass to You when we receive payment in full of all sums due for the Products, including delivery charges.

9 Price and payment

The price of the Products will be as set out in the Order Summary or, if no price is quoted, the price set out in our published price list as at the date of delivery. Prices are liable to change at any time, but price changes will not affect Orders that we have confirmed in writing, except as specified in condition 9.

These prices include VAT unless otherwise expressly stated.

The prices for the Products exclude delivery costs which will be added to the total amount due. Delivery costs are set out at www.wrenkitchens.com/services/delivery-information. It is always possible that, despite our best efforts, some of the Products we offer may be incorrectly priced.

We reserve the right, by giving notice to You at any time up to 28 days before delivery, increase the price of the Products to reflect any increase in the cost of the Products that is due to:

Any factor beyond our control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs); Any request by You to change the delivery date(s), quantities or types of Products ordered, or the specification; or

Any delay caused by any of your instructions or failure to give us adequate or accurate information or instructions.

Unless You have an approved credit limit with us, all Products must be paid for at least 28 days prior to delivery. Notwithstanding this, if You have not cancelled the Order at least 28 days prior to the requested delivery date, then You remain liable to pay the full purchase price whether or not we have requested payment from You. Such amount is due immediately and we will notify You when the Products are ready for delivery.

If You have an approved credit limit, we will invoice You for the price of the Products on or at any time after delivery of the Products, or on or after the date on which we notify you that the Products are ready for delivery, whichever is the sooner. You must pay for the Products without deduction by the 28th day of the calendar month following the month in which the Products were delivered.

If You have an approved credit limit with us, but such limit is reached then condition 9.5 shall apply in respect of payment of the amount by which the value of any Order exceeds such credit limits.

You may not withhold payment of any invoice or other amount that may be due to us by reason of any right of set-off or counterclaim which You may have, or believe You have for any other reason.

If You do not pay for the Products by the due date then we may cancel the Contract (and any related credit account), suspend any further deliveries to You and charge interest on the amount unpaid from the date that the Products were invoiced at a rate of 4% per annum about the base rate of the Bank of England. We reserve the right to charge an administration charge on each occasion your payment is returned by its bank unpaid.

10 Indemnities and Insurance

You shall indemnify us, and keep us indemnified from and against any losses, damages, liability, third party claims, costs (including legal and other professional fees) and expenses incurred by us as a result of or in connection with:

Your breach of any of your obligations under these conditions; or Any other acts or omissions by You which bring us or our brand into disrepute or negatively affects our reputation or goodwill.

You shall have in place contracts of insurance with reputable insurers incorporated in the United Kingdom to cover your obligations under these conditions.

11 Our liability

Nothing in these Terms shall limit or exclude in any way our liability for: Death or personal injury caused by our negligence or the negligence of our employees, agents or suppliers; fraud or fraudulent misrepresentation; or Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude
our liability.

Subject to condition 11., we shall not be responsible for any losses that You suffer as a result of our failure to comply with the Contract, except for those losses which are a foreseeable consequence of that failure and which are limited to the purchase price of the Products You
have purchased.

Subject to condition 11., we shall not be liable under or in connection with the Contract for any
of the following:

Loss of income or revenue (including but not limited to loss of wages);
Loss of business;
Loss of savings, discount or rebate (whether actual or anticipated);
Loss of contract;
Loss of opportunity;
Loss suffered by You in failing to adhere to condition 7.;or
Loss of data.

We shall not be liable to You or responsible for losses or damage incurred by You which arise as
a result of You providing to us incorrect measurements, plans, specifications, choices or
details, or failure by You to take account of the features, size and shape of the space in which You wish to install our Products.

12 Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors or other issues including (but not limited to) product shortages and delays in manufacturing.

Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.

13 Specialist Worktops

Please note that if You are buying a specialist kitchen worktop from us (e.g. granite, quartz or corion), this condition 13 will apply.

You accept that although efforts will be made, it may not be possible to provide the exact template date requested. You accept that the total price of your Order is subject to the confirmation. We reserve the right to amend the price should the final details differ from those upon which the quotation was based.

Any changes to the price will be reflected in the Order Summary, which You will be required to sign and return before the commencement of the worktop manufacturing process. Your quote will be valid for 30 days. The joint positions will be finalised at template stage.

14 Assignment

You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

15 Notices

All notices sent by you to us must be sent to Complete English Kitchens Ltd, Unit 6, Stepfield, Witham, Essex, CM8 3BY or info@cekkitchens.com. We may give notice to You at either the email or postal address You provide to us in the Order. Notice will be deemed received and property served 24 hours after an email is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email, that the e-mail was sent to the specified email address of the addressee.

16 General

If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

A waiver of any right or remedy under the Contract or law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

17 Processing of personal data

We agree that You are a Controller and we are a Processor for the purposes of processing Protected Data pursuant to the Contract. You shall at all times comply with all Data Protection Laws in connection with the processing of Protected Data. You will ensure all instructions given by You to us in respect of Protected Data (including the terms of the Contract) shall at all times be in accordance with Data Protection Laws.

We shall process Protected Data in compliance with the obligations placed on us under Data Protection Laws and the terms of the Contract.
We shall:
only process (and shall ensure our personnel only process) the Protected Data in accordance with the Contract, except to the extent: that alternative processing instructions are agreed between the parties in writing;or

Otherwise required by applicable law(;and if we believe that any instruction received by us from You is likely to infringe the Data Protection Laws we shall be entitled to cease to follow such instructions until the parties have agreed appropriate amended instructions which are not infringing.

18 Termination and suspension

If You become subject to any of the events listed in condition 18., we may terminate the Contract and/ or any trade account which You hold with us with immediate effect by giving written notice to You.

For the purposes of condition 18., the relevant events are:

You are the subject of a bankruptcy petition or order; You die or, by reason of illness or incapacity (whether mental or physical), are incapable of managing your own affairs or become a patient under any mental health legislation; or if the Customer is a company:

A petition is filed, a notice is given, a resolution is passed,or an order is made,for or in connection with the winding up of the Customer, other than for the sole purpose of a scheme for a solvent amalgamation of the Customer with one or more other companies or the solvent reconstruction of the Customer;

An application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the Customer;

The holder of a qualifying floating charge over the Customer’s assets has become entitled to appoint or has appointed an administrative receiver,

Or any event analogous to the foregoing events occur under the laws of any other jurisdiction; or a change of Control occurs.

Without limiting our other rights or remedies, we may suspend provision of the Products under the Contract You become subject to the events listed in condition 18. above, or we reasonably believe that You are about to become subject to any of them, or if You fail to pay any amount due under this Contract on the due date for payment.

We may also terminate Your trade account with us at any time by giving You 14 days’ notice.

On termination of the Contract for any reason You shall immediately pay all outstanding unpaid invoices.

Termination of the Contract, however arising, shall not affect any of the parties’ rights, remedies, obligations and liabilities that have accrued as at termination.

Conditions which expressly or by implication survive termination of the Contract shall continue in full force and effect.

19 Anti-bribery

For the purposes of this condition 19 the expressions ‘adequate procedures’ and ‘associated with’ shall be construed in accordance with the Bribery Act 2010 and legislation or guidance published under it.

Each party shall comply with applicable Bribery Laws including ensuring that it has in place adequate procedures to prevent bribery and ensure that the following parties also comply:

All of that party’s personnel;
All others associated with that party; and
All of that party’s sub-contractors.

Without limitation to condition 19. neither party shall make or receive any bribe (as defined in the Bribery Act 2010) or other improper payment, or allow any such to be made or received on its behalf, either in the United Kingdom or elsewhere, and shall implement and maintain adequate procedures to ensure that such bribes or payments are not made or received directly or indirectly on its behalf.

Each party shall immediately notify the other as soon as it becomes aware of a breach or possible breach of any of the requirements in this condition 19.

20 Variation

Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions, shall be effective unless it is in writing and signed by the Supplier.

21 Customer Services

We try very hard to exceed expectations. in case we fail and You need to complain about our service then You can contact using one of the following methods: 01376 512850;

Email: info@cekkitchens.com;

Post: Customer Service, Complete English Kitchens Ltd, Unit 6, Stepfield, Witham, Essex, CM8 3BY.

Please note that calls may be recorded for quality assurance purposes.

We ask that if You are unsatisfied with our Products or service, You first contact our customer services so that we can resolve your issues as efficiently as possible.

22 Disputes, Governing law and jurisdiction

These Conditions and any dispute or claim arising out of, or in connection with, them, their subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England. The parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these Conditions, their subject matter or formation (including non-contractual disputes or claims).